Support Ticket
Overview
Section titled “Overview”Frappe DocType Support Ticket (Lee Kim Alliance ERP).
- Category: CRM & sales support
- Module folder:
lee_kim_alliance_erp - Submittable: No
- Track changes: Yes
Source files
Section titled “Source files”- JSON:
leekimerp/lee_kim_alliance_erp/doctype/support_ticket/support_ticket.json - Server:
leekimerp/lee_kim_alliance_erp/doctype/support_ticket/support_ticket.py - Client:
leekimerp/lee_kim_alliance_erp/doctype/support_ticket/support_ticket.js
ERPNext / standard integration
Section titled “ERPNext / standard integration”Add narrative here: which standard DocTypes (Customer, Sales Invoice, Employee, …) this document links to or replaces in workflows. See Module mapping and feature pages.
Desk & process flow
Section titled “Desk & process flow”- Typical entry: (add List / Form route or workspace name)
- Process: (add state machine / approvals / schedulers)
Fields
Section titled “Fields”| Field | Label | Type | Options | Req | RO |
|---|---|---|---|---|---|
| message | Message | Text | — | — | — |
| attachment | Attachment | Attach | — | — | — |
| company_name | Company Name | Data | — | — | Yes |
| client | Client | Link | User | — | — |
| creation_date | Creation Date | Date | — | — | — |
| customer_name | Customer Name | Data | — | — | — |
| status | Status | Select | Open Answered Customer-Reply On Hold On Progress Closed | — | — |
| type | Type | Link | Issue Type | — | — |
| priority | Priority | Link | Issue Priority | — | — |
| company_id | Company ID | Link | Application | — | — |
| subject | Subject | Data | — | — | — |
| assign_to | Assign To | Link | User | — | — |
| naming_series | Naming Series | Select | SUPP- | — | — |
| ticket_id | Ticket id | Int | — | — | — |
Structural breaks (Tab/Section/Column) are omitted from the table.